Frequently Asked Questions
 
  • What is ECRI Institute?

    ECRI Institute is an independent nonprofit that researches the best approaches to improving patient care. For more information about our organization, please visit https://www.ecri.org.

  • I clicked on the hyperlink to my survey, but nothing happened. What should I do?

    Make sure you are clicking on the correct hyperlink or type in http://insight.surveys.ecri.org/ in your Internet browser. You may need to turn off your pop-up blocker to view your survey. To do this, go to the menu bar of your Internet browser, select Tools and then Internet Options. On the Privacy tab, remove pop-up blocker. Once you’ve done this, close the browser, open a new browser and log back in.

  • Should I save my user name and password as a “cookie?”

    No. If asked if you want to save your user id and password, answer NO.
    If you answered yes and want to get rid of cookies, go to the menu bar of your Internet browser, select Tools and then Internet Options. On the General tab, go to Browsing History, click on Settings and select Delete. Then click on Delete Cookies to delete any saved login information.

  • My password does not work. What should I do?

    1. Make sure that the Caps Lock button is not on, as usernames and passwords are case sensitive.
    2. Try copying and pasting your user name and password from your electronic invitation (if applicable) into the login fields to assure accuracy.
    3. Do not save your user name and password as a “cookie.”
    4. Contact the survey coordinator at your facility or contact the ECRI Institute survey coordinator at (610) 825-6000, extension 5108, between 8 am and 4 pm ET.

  • What should I do if I get the following error message: “You do not have authorization to take this survey?

    You will need to adjust the security setting on your computer. In the menu bar at the top of your screen, select Tools and then Internet Options. On the Security tab, make sure the level is set to Medium.

  • I stepped away from my computer for a few minutes and my survey timed out or my screen went black. What should I do?

    Your responses are saved as soon as they are entered. They are saved even if you step away from the computer.
    To re-access your survey:

    1. Close your browser and open a new browser.
    2. Type in http://insight.surveys.ecri.org/ to access the INsight login.
    3. Type in your user name and password.
    4. You will re-enter your survey on the page where you left off.

  • I’ve already completed part of my survey, but had to walk away and my computer timed-out. Now, I can’t seem to re-access my survey.

    Make sure that your username and password were not saved as cookies. A cookie occurs when your computer saves certain user information (such as a username and password to access our survey, a bank account, an email account, etc.). When you typed in your username and password, you may have been prompted to save this information (will save as a cookie), or your computer may have done it automatically.

    If your username and password were saved as a cookie, paste the INsight web site address ( http://insight.surveys.ecri.org/) into a new browser and manually type in your username and password.

    To get rid of cookies, go to the menu bar of your Internet browser, select Tools and then Internet Options. On the General tab, go to Browsing History, click on Settings and select Delete. Then click on Delete Cookies to delete any saved login information.

  • May I continue the survey on a different computer?

    Yes. If you started the survey on one computer at work but want to continue it at home, you would login the same way you did originally to access the survey. The survey will begin where you left off.

  • What can I do if I do not have time to complete the survey in one sitting?

    If you are unable to complete the survey in one sitting, log out or close out of your browser and the survey will automatically save your work. When you open your browser and go back to the survey again, type in your user name and password and you will re-enter your survey on the page where you left off.

  • What will ECRI Institute do with my responses to this survey?

    ECRI Institute collects and analyzes the data for the organization that requested the survey. Depending on the needs of the organization, ECRI Institute generates reports to help the organization measure and improve their area(s) of interest. Your responses are aggregated with others for reporting purposes.

  • What can I do if I don’t have access to a computer?

    If you can’t access a computer at work, home or in a public space (ex. library), please contact your survey coordinator to see if other arrangements can be made.

  • What should I do if the survey assigned to me does not match my job function/job responsibilities at my facility?

    Do not take the survey. Contact the survey coordinator at your facility or contact the ECRI Institute survey coordinator at (610) 825-6000, extension 5108. The ECRI Institute coordinator will contact the coordinator at your facility and resolve the issue.

  • What if I’ve tried everything, and I’m still having trouble accessing or completing my survey?

    Please contact the ECRI Institute survey coordinator at (610) 825-6000, extension 5108 between the hours of 8am and 4pm ET; or, you can send us an email at insight@ecri.org and we’ll do our best to help you.

  • Some of the questions do not pertain to us because we don’t offer this type of service at our facility. Should we continue to take the survey?

    Your facility was selected by your organization as one that provides services important to this survey. Even if only one of the major topic areas is provided by your organization, the survey is appropriate for your organization.

    If you do not offer a particular service, many of the questions have the option to answer Not Applicable.

    If you believe you should know about this particular service but have not been trained or received communication, choose the Do Not Know option. You can provide comments to clarify actual services.

    There are automatic skipping features built into the computerized questionnaire. If you answer a question that you do not provide a service or if you personally do not have responsibilities for a particular service, in many areas the program will automatically skip these questions.